17.30h
Reception – drinks & bites
19.00h
Dinner & Spotlight Sessions
Spotlight Session 1 – Mastering Supply Chain Entropy – Real Decision Intelligence Use Cases for True Agility – Deloitte
By Kevin Overdulve, Partner and Supply Chain & Network Operations Practice Leader at Deloitte.
In an era where supply chain disruptions are increasingly common, global and complex, advancements in decision intelligence (DI) present a unique opportunity to manage this and enhance performance across key KPIs and adequately manage internal/external risk. DI facilitates a proactive and predictive, decision-centric approach to supply chain management, where technology works hand-in-hand with people redefining agility through decision support, augmentation and automation.
Spotlight Session 2 – Adapting to evolving expectations – bpost
In his inspiring keynote, Boris Soubotko, Supply Chain Expert at bpost, will guide us through how supply chains are being reshaped by new stakeholder demands. Drawing on his expertise and hands-on experience, Boris will give insights in practical innovations for supply chain efficiency.
Spotlight Session 3 – Keynote by Steven Van Belleghem
Steven Van Belleghem is widely regarded as one of the world’s leading thinkers in the field of customer experience.
Steven believes in combining common sense, new technologies, an empathic human touch, playing the long game and taking social responsibility to win the hearts and business of customers over and over again.
He shares his ideas through his six bestselling books, his popular social media channels, and his engaging keynote presentations. Steven has inspired world-leading companies such as Disney, Mastercard, Mercedes, Booking.com, Heineken and Salesforce with his visionary approach to customer experience. Steven his latest book ‘A Diamond in the Rough’ was recommended by Forbes as the number 1 must read business book for 2024.
In his keynote The Customer Experience Renaissance, Steven Van Belleghem takes you on a journey into a new era of customer experience — one where technology and humanity go hand in hand. Expect powerful insights on how AI is rewriting the rules of customer engagement, how brands can regain relevance and emotional connection, and how organizations can create real value in an increasingly digital world.